These Terms and Conditions set out the basis on which Rubbish Clearance Bermondsey provides waste and rubbish removal services. By making a booking, confirming a quotation, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
In these Terms and Conditions, the following words have the meanings given below:
Client means the person, business, or organisation requesting or using our rubbish clearance or waste collection services.
Company means Rubbish Clearance Bermondsey, the provider of the services described in these terms.
Services means any rubbish removal, waste clearance, bulky item collection, office or house clearance, garden waste removal, or related services provided by the Company.
Waste means items, materials, rubbish, or refuse collected by the Company in the course of providing the Services, excluding any items specifically refused under these terms or under relevant law.
Contract means the agreement between the Client and the Company comprising these Terms and Conditions and any written quotation or confirmation provided by the Company.
The Company provides rubbish clearance and waste collection services, including domestic, commercial, and garden waste removal. The exact scope of the work will be as described in our quotation, confirmation email, text message, or verbal agreement as recorded by our staff.
The Company reserves the right to refuse to collect any item that is hazardous, prohibited by law, incorrectly described, unsafe to move, excessively heavy without appropriate equipment, or presents a risk to health, safety, property, or the environment.
3.1 Bookings may be made by telephone, email, or through any other contact method advertised by the Company. The Client must provide accurate details of the property, access arrangements, type and approximate quantity of waste, and any special circumstances that may affect the Services.
3.2 Any quotation provided prior to arrival is an estimate based on the information supplied by the Client. Final pricing will be confirmed on site once our team has inspected the waste and assessed the work. The Client will be informed of the final price before the work begins.
3.3 A booking is deemed accepted and a Contract formed when the Client confirms the booking time and date and the Company accepts the booking, or when the team arrives on site and the Client permits work to begin.
3.4 The Client is responsible for ensuring that someone with authority to agree to the price and scope of work is present at the property at the scheduled time.
4.1 The Client must ensure that reasonable access is available to the collection point and that any relevant parking or entry arrangements have been made in advance.
4.2 Any parking charges, permits, fines, or access fees incurred solely as a result of providing the Services at the Client’s request may be added to the Client’s bill.
4.3 The Client must ensure that all waste intended for collection is clearly identified and separated from items that are not to be removed. The Company accepts no liability for items taken away in error where they were not clearly marked or were left with the waste to be collected.
4.4 The Client warrants that they have full authority to allow the Company to enter the property and remove any items agreed under the Contract. The Client shall indemnify the Company against any claim from the legal owner of the property or items, where the Client has given permission without proper authority.
5.1 The Company operates in compliance with applicable UK waste and environmental regulations. All waste will be taken to authorised facilities for reuse, recycling, or disposal as appropriate.
5.2 The Client must not present hazardous or specialist waste unless it has been expressly agreed in advance. Such items may include, but are not limited to, chemicals, solvents, asbestos, gas bottles, clinical waste, biological waste, explosives, or any item classified as hazardous under UK law.
5.3 The Company reserves the right to refuse collection of any waste that, in the opinion of its staff, is unsafe to handle, incorrectly packaged, leaking, or otherwise unsuitable for regular rubbish clearance.
5.4 If prohibited or hazardous waste is discovered within a load after it has been collected, the Company may charge the Client for any additional handling, transport, treatment, or legal costs incurred as a result.
6.1 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes, charges, or additional fees that may arise.
6.2 The price is usually calculated based on the volume and weight of waste, the time taken on site, and any special handling requirements, in accordance with the Company’s current pricing structure.
6.3 The final price will be confirmed to the Client before the Service begins. By allowing the team to proceed with the clearance, the Client agrees to pay the price quoted on site.
6.4 Payment is due immediately upon completion of the Services, unless otherwise agreed in writing in advance. The Company may accept payment by cash, card, bank transfer, or other methods as indicated at the time of booking.
6.5 Where credit terms have been agreed for commercial Clients, invoices must be paid in full within the period specified on the invoice. The Company reserves the right to charge interest on overdue amounts at the maximum statutory rate permitted.
6.6 The Company may withhold issuing waste transfer documentation or receipts until full payment has been received.
7.1 The Client may cancel or reschedule a booking by giving reasonable notice. The Company requests at least 24 hours’ notice wherever possible.
7.2 The Company reserves the right to charge a cancellation fee where the Client cancels with short notice, where the team is already en route, or where the team arrives at the property and the Client cancels on arrival.
7.3 If the Company is unable to gain access to the property at the agreed time, or the waste is not available for collection as described, the Company may treat this as a cancellation and charge a call-out or cancellation fee.
7.4 Waiting time beyond a reasonable period caused by the Client may be charged at the Company’s current waiting time rates.
7.5 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, traffic incidents, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will seek to arrange an alternative time, and no cancellation fee will be payable by the Client.
8.1 Any time or date given for arrival or completion of the Services is an estimate only and is not guaranteed. While the Company will make reasonable efforts to meet agreed times, traffic, access issues, previous job delays, or other unforeseen factors may cause delays.
8.2 The Company will not be liable for any loss, damage, or inconvenience suffered by the Client as a result of delay, provided the Company has acted with reasonable care and diligence.
9.1 The Company will take reasonable care when carrying out the Services. However, minor scuffs or marks that may arise from moving bulky items in confined spaces are an inherent risk, and the Company is not liable for such minor cosmetic damage.
9.2 The Client must notify the Company in writing of any alleged damage to property arising from the Services within 48 hours of completion. The Client must provide reasonable evidence and allow the Company a fair opportunity to inspect the damage before any remedial work or repairs are undertaken.
9.3 The Company’s total liability for any loss or damage arising under or in connection with the Contract, whether in contract, tort, negligence, or otherwise, shall be limited to the total price paid or payable for the specific Service giving rise to the claim.
9.4 The Company shall not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss or damage suffered by the Client.
9.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by the Company’s negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be excluded or limited.
10.1 The Client is responsible for removing any personal or valuable items from areas where rubbish clearance is to be carried out. The team is not under any obligation to check bags, boxes, furniture, or containers for valuables.
10.2 The Company accepts no responsibility for any items disposed of that were not removed by the Client beforehand or were not clearly identified as not to be taken.
10.3 In the event that the Company agrees to attempt recovery of an item mistakenly removed, the Client shall be responsible for all reasonable costs incurred, including retrieval, transport, and any charges from disposal facilities. Recovery cannot be guaranteed once waste has entered the disposal or recycling process.
11.1 The Company aims to deliver rubbish clearance services to a high standard. If the Client is dissatisfied for any reason, they should contact the Company as soon as possible with full details.
11.2 The Company will investigate complaints reasonably and proportionately, and may request supporting information, photographs, or other evidence. The Company will seek to resolve genuine issues through explanation, corrective work where appropriate, or a fair financial adjustment.
11.3 Making a complaint does not automatically entitle the Client to a refund or reduction of charges. Any remedy will be decided by the Company in line with these Terms and Conditions and applicable law.
12.1 The Company may collect and store personal data from Clients in order to process bookings, provide Services, issue invoices, and maintain records.
12.2 Personal data will be handled in accordance with applicable data protection legislation. The Company will not sell personal data to third parties and will only share information where necessary for providing the Services, complying with the law, or enforcing the Contract.
13.1 The Company shall not be in breach of the Contract nor liable for delay or failure in performing any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, accident, fire, flood, civil unrest, industrial disputes, or interruption of utilities or transport.
14.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.
14.2 Any variation to these Terms and Conditions requested by the Client is only valid if expressly agreed in writing by an authorised representative of the Company.
15.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, deleted. The remaining provisions shall remain in full force and effect.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By using the services of Rubbish Clearance Bermondsey, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
Read the terms and conditions for booking and using Rubbish Clearance Bermondsey services, including payment, cancellations, liability, and waste compliance.
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