This Privacy Policy explains how Rubbish Clearance Bermondsey collects, uses, stores and shares personal data about its customers and prospective customers in the Bermondsey area. It sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018, and how you can exercise those rights. This Privacy Policy applies to all Rubbish Clearance Bermondsey customers and people who contact us or use our services in the Bermondsey area, whether by phone, email, website enquiry, social media, or in person.
Rubbish Clearance Bermondsey is the data controller in relation to the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data. If you have any questions about this Privacy Policy, or about how we handle your personal data, you can contact us using the details provided on our usual customer communication channels, stating that your query relates to privacy or data protection.
We collect and use different types of personal data depending on how you interact with us and which services you use. The main categories of data we may collect are:
Contact and identity details: name, title, address, email address, telephone numbers and, where you provide it, preferred contact method.
Service and booking information: details about your property or site relevant to the rubbish clearance service, descriptions of waste to be removed, access instructions, dates and times of bookings, photographs that you choose to send us to help with quotes or that we take on site for service records or compliance purposes.
Payment and transaction data: information about payments you make to us and from us, such as payment amount, date, time, refund details and related records. Card payment details are handled via our payment processor and we do not store full card details.
Communications data: copies of emails, messages and written correspondence, notes from telephone conversations, and records of any complaints or queries you raise with us.
Technical and usage data: if you visit our online services, we may collect information such as your IP address, browser type and version, device identifiers, approximate location, and details of how you navigate and interact with our website, for example pages viewed and time spent.
Marketing preferences: your choices about receiving marketing communications from us and your communication preferences.
We only process your personal data when we have a lawful basis to do so. Depending on the situation, we may rely on one or more of the following lawful bases:
Performance of a contract: we process your data where it is necessary to enter into or perform a contract with you for rubbish clearance or related services. This includes taking steps at your request before entering into a contract, such as providing a quote.
Legal obligation: we process certain data to comply with our legal responsibilities, such as record-keeping, tax and accounting requirements, waste disposal regulations and responding to lawful requests from public authorities.
Legitimate interests: we process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling customer enquiries, preventing fraud, ensuring security at jobs, and promoting our services to existing or prospective customers in a proportionate way.
Consent: in some situations we rely on your consent, for example for certain direct marketing activities where consent is required by law. When we rely on consent, you may withdraw it at any time using the contact details given in this Privacy Policy or by using any unsubscribe option provided in communications.
We use your personal data for the following purposes:
To provide our services: including handling enquiries, providing quotes, booking appointments, performing rubbish clearance and related services, and arranging access to your premises.
To manage our relationship with you: including sending service updates, confirming bookings, dealing with queries or complaints, requesting feedback and informing you about important changes to this Privacy Policy or our terms of service.
To process payments and maintain accounts: including issuing invoices, processing payments, providing receipts, managing refunds and maintaining business and financial records.
To improve and manage our business: including monitoring service quality, training staff, developing new services, analysing usage trends, and maintaining our internal systems.
To send marketing communications: such as information about services, offers or updates that may be relevant to you. You can object to or opt out of marketing at any time.
To ensure safety, security and compliance: including preventing and detecting fraud or misuse, ensuring safe working practices for our staff and customers, and complying with our legal and regulatory obligations.
We may share your personal data with third parties where necessary for the purposes set out in this Privacy Policy, but we will never sell your personal data.
We may share data with:
Service providers acting as data processors, who provide services to us such as payment processing, IT hosting, email and communication tools, customer relationship management systems, secure data storage, and accounting or administrative support. These processors are only allowed to handle your personal data on our documented instructions, must keep it secure and are not allowed to use it for their own purposes.
Professional advisers, such as accountants, auditors, legal advisers and insurers, where this is necessary for the provision of their professional services and to manage risks.
Regulatory and public authorities, law enforcement and courts, where we are legally required or permitted to do so, for example in relation to tax, waste disposal regulation, health and safety, or to establish, exercise or defend legal claims.
Other third parties in connection with a business transaction, such as a merger, business reorganisation or transfer of services, where permitted by law and subject to appropriate safeguards.
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. When deciding how long to keep data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, whether we can achieve those purposes by other means, and applicable legal obligations.
In general, contact and service records relating to customers are retained for the period of your relationship with us and for a reasonable time afterwards, typically up to six years, to enable us to respond to queries, maintain records for tax and accounting purposes, and manage any legal claims. Technical and usage data may be kept for shorter periods where appropriate. Where data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Clearance Bermondsey customers and individuals whose data we process in the Bermondsey area, subject to certain legal conditions and exemptions. Your rights include:
Right of access: you can request confirmation of whether we process your personal data and ask for a copy of that data, together with information about how we use it.
Right to rectification: you can ask us to correct or complete any personal data that is inaccurate or incomplete.
Right to erasure: in certain circumstances, you can ask us to delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction: you can ask us to suspend the processing of your personal data in specific situations, such as while we check the accuracy of data you have challenged.
Right to data portability: where our processing is based on your consent or on a contract and carried out by automated means, you can ask to receive the personal data you provided to us in a structured, commonly used and machine-readable format, and to have it transmitted to another controller where technically feasible.
Right to object: you can object at any time to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests and rights or we need the data for legal claims. You can always object to direct marketing, and we will honour that objection.
Rights related to consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of your rights, please contact us using our normal customer contact details and clearly state that your request relates to your data protection rights.
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures include limiting access to personal data to those employees, contractors and service providers who need to know it for legitimate business purposes, using secure systems and tools, and providing training and guidance on data protection and security. However, no system can be completely secure and we cannot guarantee absolute security of your data.
In some cases, our service providers or their systems may be located outside the United Kingdom or may store data in other countries. Where personal data is transferred outside the UK, we take steps to ensure that your data is protected to a standard that is essentially equivalent to that provided in the UK. This may include using standard contractual clauses or ensuring the recipient is in a country that has been recognised as providing an adequate level of data protection.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. When we make changes, we will revise the date of the latest version and, where appropriate, take steps to inform you of significant changes. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
Read the Rubbish Clearance Bermondsey Privacy Policy to learn how we collect, use, share, and protect customer data in Bermondsey in line with GDPR requirements.
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